Refund & Cancellation Policy

Last Updated: September 17, 2026

At LeadMap Pro, we strive to provide a reliable, high-yield lead extraction experience. We maintain transparent terms regarding digital subscriptions, credit packages, and refund requests.

1. Digital Product & Usage-Based Services

Due to the digital, immediate-consumption nature of lead extraction queries and enriched dataset exports, our services are subject to the following guidelines:

Free Trial & Demo Credits: Every new account is provisioned with complimentary starting credits to thoroughly test search accuracy, speed, and enrichment before purchasing paid upgrades.

Unused Balance Refunds: If you purchase a subscription or credit package and have not initiated any search or extraction tasks within 7 calendar days of the transaction, you are eligible for a 100% full refund upon request.

Consumed Usage: Once credits have been consumed to query Google Maps or enrich business domains, those processed units cannot be reversed or refunded.

2. System Failure & Disruption Credits

In the event of an identified technical fault on our platform (such as persistent worker timeout or system failure during task execution), affected task credits will be automatically reinstated to your account balance, or manually refunded upon contacting support.

3. How to Request a Refund or Cancellation

To cancel a recurring plan or submit a refund request: 1. Navigate to your Account Settings on your dashboard and select Manage Subscription. 2. Or submit a written request to support@leadmap.pro including your account email, invoice ID, and reason for the request. 3. Our billing operations team evaluates requests within 2 business days, and approved refunds are credited back to the original payment method within 5–7 business days.